• Fully administer and escalate jobs through the helpdesk ticketing system
• Provide product application, operating system, server and hardware support to our customers by responding to their queries and assisting them in finding solutions via the Ticketing system, emails and phone calls.
• Remote access to Customer desktops/servers and resolve system issues and/or customer enquiries.
• Performing regular maintenance of systems and software
• Establishing positive customer rapport and building customer confidence
• Recovery of Systems in the event of a disaster.
• Installation and configuration of new Systems, Servers and desktops
• Supporting Telecommunications infrastructure both internally and with Customers.
• Options available for creating and maintaining Scripts in PowerShell and/or Web development
  
  
  

• Troubleshoot and resolve client-side problems
• Must be proactively minded, flexible and have excellent customer-facing skills. The ability to work in a technical support role, as well as that of front-line customer service
• Must possess excellent English communication skills both written and Verbal
• A desire to learn and the ability to grasp new concepts
• A strong sense of urgency and attention to detail
• Hands-on experience with Windows networking and TCP/IP connectivity
• Must willing to work Onsite everyday
• Tertiary IT qualification or experience required
• Experience with Microsoft 365 (including Teams, Sharepoint and OneDrive), Azure, Exchange, Active Directory, GPO Management, Windows Server 2003-2022
• Previous experience with IT asset management, Remote Monitoring and Management (RMM), Backup and disaster recovery and scripting (Powershell or Batch) highly desirable
  
  
  

• We are experts in international talent partnering. This means that you will be a trusted member of the ASW family, and get access to our great benefits, plus you also get to work directly with one of our clients.
• In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in either Australia, UK, US or NZ.
• Get global access to Learning and development programs.
• Great work-life balance.
• Competitive remuneration.
• Excellent medical benefits.
• Great Paid Leave entitlements.
• Company parties/events, future travel opportunities and other exciting activities.
• Ongoing career opportunities.
• To find out what our people say about working at ASW, visit: https://aswhiteglobal.com/careers/

Please refer to job description.