職位描述
簡介
- A Sales Assistant plays a vital role in supporting the sales team and ensuring customers have a positive shopping experience. They are responsible for assisting customers, maintaining store organization, and helping achieve sales targets.
- Key Responsibilities:
- Customer Service:
- Greet customers in a friendly and professional manner.
- Assist customers with product selection, providing recommendations based on their needs.
- Handle customer inquiries, both in person and over the phone, ensuring satisfaction.
- Product Knowledge:
- Maintain in-depth knowledge of the products sold in the store.
- Stay updated on promotions, discounts, and new arrivals to inform customers accurately.
- Sales Support:
- Assist in achieving sales targets by promoting products, offering upsells, or suggesting complementary items.
- Process customer transactions using the point-of-sale (POS) system.
- Handle returns, exchanges, and refunds according to store policies.
- Inventory Management:
- Help restock shelves and ensure products are organized and displayed attractively.
- Assist in inventory checks and ensure that stock levels are adequately maintained.
- Report any stock issues or discrepancies to the store manager.
- Store Maintenance:
- Ensure the store is clean, well-organized, and visually appealing.
- Arrange product displays and promotional materials to encourage sales.
職位要求
- High school diploma or equivalent (further education or retail-specific training is a plus).
- Previous retail or customer service experience is preferred.
- Strong communication and interpersonal skills.
- Basic math skills and ability to operate a cash register or POS system.
- Ability to work well in a team and a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Working Conditions:
- Must be able to stand for extended periods.
- Ability to lift and carry merchandise, which may require heavy lifting.
- Flexible work hours, including weekends, evenings, and holidays.
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