Notified Associate Support Specialist

Associate Support Specialist

Notified

Negotiable

远程工作应届毕业生/学生本科全职

远程工作详情

工作开放国家：菲律宾

语言要求：英语

此远程作业对特定国家的候选人开放。请确认您是否想要继续，尽管有可能的位置限制

职位描述

Job Description

This role will be based out of Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.

Job Summary

The Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.

Essential Duties

Provides day to day client advice, working to maintain strong client relationships.
Under general direction, assists business owners and stakeholders in defining business and system requirements.
Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.
Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.
Communicates client requirements to operational teams when applicable.

Minimum Qualifications

Education

Bachelor’s degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred.

Other

Communicates clearly with clients via phone, email, and chat
Responds to basic client support inquiries, ensuring they are handled in order of priority

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues.
Performs administrative duties including account and user maintenance
Delivers outcomes using good interpersonal skills and organizational skills
Embraces collaborating with teammates
Ability to work occasional overtime during high volume periods
Knowledge of other Notified service offerings
Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability.
Applies general knowledge of business developed through education or past experience
No supervisory responsibilities; accountable for developing technical contribution
Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
Exchanges straightforward information, asks questions and checks for understanding
Displays demonstrated knowledge of, and ability to use and learn various technology tools.

Who is Notified?

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations, content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Why work for Notified?

Global collaboration with team members in 17 countries
Opportunities to innovate and grow!
Comprehensive health benefits and wellness programs
Quarterly recognition awards
Curated learning libraries offering over 8,000 free courses
Flexibility to work from home on Mondays and Fridays
Diversity is celebrated and supported inclusive Employee Resource Groups
What’s next? Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.
At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer, and no part of this advertisement is intended to discriminate on any grounds.

Best In Class!

“Best Press Release Distribution Company,” MarTech Breakthrough Awards
“PR Innovation of the Year,” Gold Stevie® Winner, 2023 American Business Awards
“Marketing/Public Relations Solution,” Gold Stevie® Winner, 2023 American Business Awards