As a Customer Service Representative at Alorica, you will be the first point of contact for customers, handling inquiries, providing support, and resolving issues in a professional and efficient manner. You’ll be part of a team that values excellence in service, empathy, and problem-solving.

• Handle inbound and/or outbound customer calls in a timely and professional manner

• Provide accurate information regarding products, services, billing, and account-related concerns

• Resolve customer complaints or issues with patience, empathy, and efficiency

• Document customer interactions accurately in the system

• Escalate complex issues to the appropriate departments when necessary

• Meet or exceed performance metrics including call handling time, customer satisfaction, and quality assurance

• Follow company policies and standard procedures during all interactions

• At least HS Grad (old curriculum) / SHS grad
• Good for newbies / fresh college grad
• No BPO exp needed
• Up to 28k offer
• Paid Training
• HMO Day 1
• Free medical
• 20% Night Differential
• Incentives