27K +ND | TSR/CSR | ONSITE | 6 MNTHS - 1 YR BPO (ANY ACC) EXP | CAVITE

Global Group Innovative Services, Inc.

C$483-604[Monthly]
On-site - Pasig1-3 Yrs ExpEdu not requiredFull-time
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Job Description

Description

  • Provide assistance to customers via phone, email, or chat.
  • Diagnose and troubleshoot technical issues related to software and hardware.
  • Guide users through problem-solving processes and maintain documentation.
  • Collaborate with team members to improve product knowledge and support strategies.
  • Ensure high customer satisfaction by delivering timely and effective resolutions.

Requirements

  • Educational Qualifications: Degree not required; relevant technical certifications are a plus.
  • Experience Level: 1-3 years in a technical support role.
  • Skills and Competencies: Proficient in Customer Relationship Management (CRM) software; strong problem-solving and communication skills.
  • Responsibilities and Duties: Provide technical assistance, troubleshoot issues, and maintain customer satisfaction.
  • Working Conditions: Office or remote work environment, potential for shift work.
  • Qualities and Traits: Patient, empathetic, detail-oriented, and tech-savvy individuals are preferred.
Customer Relationship Management
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Arielle Custodio

HR ManagerGlobal Group Innovative Services, Inc.

Working Location

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 02 April 2025

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