• Manage and respond to inbound sales inquiries and warm leads in a timely, professional manner
• Schedule and lead discovery calls to understand client needs and match them with tailored service solutions
• Engage potential clients via email, phone, or virtual meetings to learn more about their business objectives
• Present and explain KDCI’s BPO service offerings in a clear, consultative, and solutions-focused way
• Customize proposals and presentations to align with client requirements
• Manage the sales pipeline from initial inquiry to contract signing, ensuring a smooth handoff to the onboarding and operations team
• Build and maintain strong relationships with potential and existing clients, acting as a trusted advisor throughout the sales process
• Collaborate with the marketing and client success teams to ensure a consistent client experience and messaging
• Keep CRM and internal systems updated with lead activity, pipeline status, and follow-up actions
• 2+ years of experience in sales, account management, or client engagement—preferably in the BPO or outsourcing industry
• Strong communication and interpersonal skills, with a talent for building rapport and trust
• Ability to listen, understand client needs, and position services as effective solutions
• Experience presenting to small and mid-sized businesses in a virtual setting
• Highly organized and detail-oriented, with the ability to manage multiple leads and timelines
• Proficient in CRM platforms (e.g., HubSpot, Salesforce) and communication tools (e.g., Zoom, Slack, email marketing platforms)
  
  
  

• Background in professional services, outsourcing, or customer support solutions
• Experience working with international clients (U.S., Canada, Australia, Europe)
• Understanding of service-level agreements, contracts, and B2B sales cycles
  
  
  

Please refer to job description.