As an Operations Support Technical Leader, you will play a pivotal role in ensuring the smooth and efficient operation of our support engagements. You will oversee a team of technical support specialists, providing guidance, mentorship, and technical expertise to resolve complex issues and maintain a high level of service quality.

Tasks

• Provide technical guidance and mentorship to the operations support team, ensuring they have the necessary knowledge and skills to effectively support our operations.
• Validate that all necessary documentation, training, and support resources are in place prior to service activation.
• Develop and initiate technical documentation and procedures.
• Collaborate with other teams to identify and implement process improvements.
• Conduct technical readiness assessments to ensure that IT services are fully prepared for live operation.
• Possess a deep understanding of the technology required for assigned engagements.
• Diagnose and resolve complex technical issues, and teach bug fixes.
• Provide technical guidance and troubleshooting support for complex issues.
• Lead incident technical discussions, coordinating with relevant teams to identify root causes, implement solutions, and minimize downtime.
• Closely coordinate with the Service Level Management (SLM) team to ensure adherence to SLAs for service availability, response times, and resolution times.
• Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
• Develop and maintain automation scripts to improve operational efficiency and reduce manual effort.
• Collaborate with development teams to ensure smooth integration of new solutions.

Qualifications

• Strong background in Operations Support.
• 5+ years of experience working with Databricks or similar data platforms.
• Strong technical expertise in Databricks, including experience with cluster management, data pipelines, and SQL.
• Proficiency in Python programming, with a solid understanding of data structures, algorithms, and object-oriented programming.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their associated tools and services.
• Proven ability to lead and motivate a team of technical professionals.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Offer

• Stable employment.On the market since 2008, 1500+ talents currently on board in 7 global sites.
• “Office as an option” model. You can choose to work remotely or in the office.
• Flexibility regarding working hours.
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemylearning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support.Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Internal Gallup Certified Strengths Coach to support your growth.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Great Place to Work Certified Employer in the Philippines and Poland

Please refer to job description.