Job Description:

• We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSR). This is a non-voice, onsite position located in Quezon City. As a CSR, you will be responsible for providing excellent support and assistance to customers, resolving inquiries, and ensuring satisfaction through various communication channels.

Responsibilities:

• Respond to customer inquiries and provide timely solutions to issues via non-voice channels (email, chat, etc.).
• Assist customers with account-related questions, product inquiries, and troubleshooting.
• Maintain a high level of professionalism and courtesy in every interaction.
• Document and track customer interactions in the system accurately.
• Collaborate with internal teams to resolve customer concerns and ensure a smooth experience.
• Uphold the company’s service standards while ensuring customer satisfaction.
• Work efficiently within a shifting schedule to provide support during peak hours.

Qualifications:

• At least a college graduate in any field (Finance, Accounting, Marketing, Entrepreneurship, or related fields).
• Excellent written communication skills, with the ability to respond professionally and clearly.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced, dynamic environment.
• Must be flexible and adaptable to shifting schedules.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• A customer-first mindset and a passion for providing exceptional service.
• Prior experience in customer service or related fields is a plus, but fresh graduates are welcome to apply.

Additional Information:

• This is a full-time, onsite role located in Quezon City.
• The position involves a shifting schedule to accommodate different time zones and customer needs.