COMMUNITY & OPERATIONS ASSOCIATE

Location: Salcedo Village, Makati (behind Ayala Avenue)

Company: SHARVD

Setup: Hybrid

Salary: PHP 20,000

About SHARVD

Started in 2017, SHARVD is a boutique business incubator and outsourcing hub, supporting startups, SMEs, and international partners with business growth, compliance guidance, and network-building.

SHARVD is looking for a Community & Operations Associate who can strengthen their external-facing presence and ensure their community continues to thrive.

What They’re Looking For

• Excellent organizational and multitasking abilities with attention to detail
• Good business writing and verbal communication skills
• Able to prepare professional correspondence, reports, and client-facing materials
• High emotional intelligence and strong interpersonal skills
• Able to collaborate across teams and maintain professionalism under pressure
• Proactive, resourceful, and comfortable working in a dynamic environment
• Experience in community management, client relations, or operations is a plus

Key Responsibilities

Community & Client Relations

• Act as the first point of contact for hub members, partners, and visitors
• Build and maintain strong relationships with clients, incubates, and community partners
• Support client accounts with operational follow-ups (renewals, onboarding, feedback collection)
• Coordinate with the Communications Manager for smooth client communications and service delivery
• Draft and refine business correspondence, reports, and client updates to ensure professional communication standards

Hub & Ecosystem Operations

• Oversee co-working/hub experience: ensuring spaces are professional, welcoming, and client-ready
• Liaise with vendors, suppliers, and service providers for contracts, deliveries, and service quality
• Assist in managing occupancy logistics as SHARVD expands to new facilities (e.g., 7th floor)
• Support event logistics, workshops, and networking sessions to strengthen community engagement

Business Documentation & Compliance

• Manage templated contracts, NDAs, and standard forms for clients and vendors
• Track compliance requirements (permits, supplier docs, etc.) and liaise with SHARVD’s law firm when escalation is required
• Ensure accurate filing and monitoring of client agreements and renewals
• Prepare clear and accurate written reports and documentation for management review

Leadership & Executive Support

• Provide support to the Managing Director for strategic and operational follow-ups
• Assist with light executive tasks such as scheduling, meeting prep, and priority tracking
• Act as a bridge between leadership and the hub community for smooth information flow

Why Join SHARVD?

• Work in a collaborative and purpose-driven team that supports business growth and innovation
• Gain exposure to startups, SMEs, and international partners in a dynamic and entrepreneurial environment
• Work directly with leadership and be mentored in both operational and strategic aspects of business incubation
• Opportunity to grow your career in community and operations management