FIS Technical Support Representative I (Service Desk Analyst

Technical Support Representative I (Service Desk Analyst - Manila/Cebu)

FIS

Negotiable[面議]

现场办公 - 巴石3 - 5 年經驗本科全職

簡介

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Travel Percentage

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.
Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products
Controls user access and passwords
Proposes and implements system enhancements that will improve reliability and performance of system
Monitors usage and performance
Trains personnel on system usage
Troubleshoots server, software and hardware issues
Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
Researches, evaluates and recommends software and hardware products
Supports Web access and electronic messaging services and maintains a secure systems environment
Provides new hardware specifications to users based on application needs and anticipated growth
Other related duties assigned as needed.

What You Bring

Must be amenable to work on shifting schedules
Must be amenable to work on a Hybrid Setup (2x a week onsite)
Preferably with experience in IT Service Desk or Technical support, handling incidents
College Undergraduates with relevant experiences are welcome to apply
Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred
Customer service oriented; advocates on behalf of our clients
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills
Previous experience using SNOW (ServiceNow) is desirable

What We Offer

A competitive salary and benefits, including HMO on Day 1
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources, and opportunities
Work for an organization that champions Inclusion and Diversity

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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