Training Supervisor

Alldigi Tech Manila Inc.

C$966-1.3K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    年度考核, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    意外死亡和傷殘保險, 健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    睡眠區

  • 職業發展

    職業發展

  • 休假和請假

    喪假, 產假和陪產假, 病假, 單親假, 女性特殊假, 休假

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簡介

  • Ensures the training strategy provides for comprehensive induction and accreditation of all staff working on the contract(s), in line with client, legislative and regulatory requirements.
  • Delivers the calendar of training events as set and agreed by the Service Excellence and Operational Directors, including technical and soft skills, regulatory compliance, management development, and business specific materials.
  • Conduct needs analysis and proactively identifies emerging requirements, ensuring these are reflected in training and development plans via agreement with the client and operational managers.
  • Identifies and recommends updates to current training content and/or develops new content for BAU learning in conjunction with client and operational needs. 
  • Ensures closed loop with the Quality and Performance Management teams.
  • Evaluates new training content prior to and post launch to ensure the outcomes are meeting intended business requirements.
  • Monitors the quality of training delivered through the team via observations, review of evaluations and coaching, feedback and development.
  • Develops and manages relationships with operational managers and key stakeholders

職位要求

  • At least 2years of experience as a Training Supervisor of Healthcare Program in a BPO/Call Center environment
  • 2Years of People-Management/Supervisory experience
  • Amenable to working on a Graveyard and shifting schedule within Taguig City
  • A strong understanding of contact center training programs
  • Exemplary training development and delivery skills
  • Minimum of three year documented successful experience in a leadership position
  • Excellent verbal and written communication skills
  • Strong analytical skills.
  • High level skills in the use of productivity tools including Microsoft Excel; Vizio; PowerPoint; Word, Outlook and specialized monitoring and evaluation tools.
領導和管理技能技術技能監督解決問題和分析能力Communicatons Skill
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Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

活躍於三天內

工作地址

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

發布於 17 July 2025

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