COREDEV SOLUTIONS
The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.
Essential Duties and Responsibilities:
Provide technical support to end-users:
* Respond to user inquiries and resolve technical issues via phone, email, and in-person.
* Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.
* Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.
* Assist users with password resets, account lockout issues, and other account-related problems.
* Install, configure, and troubleshoot software applications.
* Provide basic training and support to end-users on IT-related topics.
Maintain and support IT infrastructure:
* Assist with the maintenance and support of computer hardware and software.
* Perform basic system administration tasks, such as user account creation and maintenance.
* Assist with the deployment and maintenance of IT equipment.
* Maintain accurate records of all support requests and resolutions.
Other Duties as Assigned:
* Participate in IT projects and initiatives as needed.
* Assist with the development and maintenance of IT documentation.
* Adhere to all IT policies and procedures.
* Maintain confidentiality of all user data.
April Casawitan
adminCOREDEV SOLUTIONS
活躍於七天內
F. Torres St,Davao del Sur,Philippines
發布於 16 January 2025
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