• Handle customer inquiries and provide accurate information
• Resolve customer issues efficiently and ensure high satisfaction
• Maintain customer accounts and update information as necessary
• Assist in the development of customer service policies and procedures
• Collaborate with team members to improve service delivery

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Excellent English language proficiency
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Effective problem-solving abilities
• Skills and Competencies: Familiarity with Salesforce and account management practices
• Qualities and Traits: Strong organizational and interpersonal skills