General Description:

Customer Service Representative (CSR) with a strong focus on sales, support, and relationship management. Goal-oriented, and skilled in balancing service and sales, with strong problem-solving and organizational abilities.

Duties and Responsibilities:

· Manage large amounts of incoming phone calls.

· Generate sales leads.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and

interactive communication.

· Provide accurate, valid, and complete information by using the right method/ tools.

· Meet personal/ customer service team sales targets and call-handling quotas.

· Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolutions.

· Keep records of customer interactions, process customer accounts, and file documents

· Follow communication procedures, guidelines, and policies.

· Take the extra mile to engage the customer.

Work Experience Requirement:

· Computer Literature and excellent MS Office esp. Excel

· Knowledgeable in System applicant

· Proven customer support experience as Customer Service Representative

· Strong phone contact handling skills and active listening Х × Series 2015

· Customer orientation and ability to adapt/ respond to different types of character.

· Excellent communication and presentation skills

· Ability to multitask, prioritize, and manage time effectively.

· Perform quality review of other team members’ claims/ authorizations according to

established data entry guidelines.

· Contribute to the team effort by accomplishing additional responsibilities

Important Note : Please make sure you have an active Viber account , as we well communicate through Viber.

Please refer to job description.