{"@context":"https://schema.org/","@type":"JobPosting","title":"Operations Manager/Supervisor","educationRequirements":{"@type":"EducationalOccupationalCredential","credentialCategory":"no requirement"},"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":12},"description":"

We are seeking a highly experienced Dialer Manager to oversee and optimize our outbound calling operations. The ideal candidate will have a strong background in dialer systems management, team leadership, and analytics. This role is responsible for ensuring maximum efficiency of our dialing operations while leading the call center support team.

Who We Are

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core Values

Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
Dedication to Showing Up: For our clients, for each other, and for ourselves.
Dedication to Excellence: We strive for the highest standards in everything we do.
Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Leads and develops a team of call center support team
Manages and optimizes dialer performance to achieve maximum efficiency
Monitors overall dialer performance metrics
Analyzes campaign metrics and implements improvements
Creates and maintains reporting dashboards for upper management
Develops strategies to improve contact rates and lead generation

Working Hours:

PH Graveyard Shift
Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

Training: $4/hr
Upon Graduation: $5/hr
Performance Evaluation after 4 months for a Salary Increase
Weekly Payout

Benefits:

PTO (Vacation Leave) that increases every year that you are with us
Separate PTO for Sick Leave
Maternity and Paternity Leave
Bereavement Leave
Evaluation and opportunity for raises every 4 months from start date.

Note: This job post is for talent pooling, so you can apply now to be considered when the role opens up soon!

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