1. Process the after-sales service submitted by customers on the platform (cancel orders, modify address/product information, reply to logistics exceptions)

2. Import offline orders into the ERP system

3. Obtain the tracking number (process error messages related to the channel)

4.Complete other tasks assigned by the leadership.

• No restriction on major and work experience.
• Candidates majoring in e-commerce, business English, international trade and other related majors will be given priority.
• When encountering problems, do not complain, but communicate in a timely manner to solve the problems.
• Have the awareness of teamwork and take the initiative to assist others.
• Be able to endure hardship and fatigue, have strong stress resistance, and possess a high sense of responsibility.
• Have the ability to use basic office software, and be proficient in using WORD, EXCEL, and PPT.
• Adhere to the principle of "customers first" and the working standard of "finishing today's work today", obey the company's work arrangements, and have the sense of responsibility of the "ownership spirit" and 101% execution ability.