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Online Customer Service (Chinese-English)

$1.5-1.8K[Monthly]
Top CompanyRemote1-3 Yrs ExpBachelorFull-time
MEXC

MEXC

Online Customer Service (Chinese-English)

MEXC
$1.5-1.8K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time

Remote Details

Open CountryMalaysia

Language RequirementsEnglish | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Show original text
Benefits
  • Allowance

    Commuting allowance

  • Residential

    Rent subsidy

  1. Responsible for receiving user inquiries through online customer service tools and addressing users' concerns;
  2. Timely feedback on issues in the process, collecting and organizing problems;
  3. Possess strong business sensitivity, with a preference for candidates who can grasp basic business concepts and have some understanding of financial knowledge and experience after training;
  4. Brainstorm barriers in user experience, identify user needs, and facilitate problem-solving and process optimization;
  5. Able to adapt to shift work/long night shifts.


EnglishCustomer ServiceMandarinFinancial KnowledgeProblem SolvingCall Center

Sara Guo

HR ManagerMEXC

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