Details

• Salary Range: ₱30,000.00 - ₱35,000.00 / month (negotiable)
• Urgent hiring, 1 opening

Perks and Benefits

• Competitive Compensation + Performance Bonuses
• 13th Month Pay + Holiday Pay
• Paid Leaves (Sick / Vacation)
• Private Medical and Dental Insurance
• Allocated Budget for Remote Work Station + Care Packages
• Team Bonding + Fun Days + Team Building Activities
• Supportive Work Culture
• Skills Training Workshops
• Nontraditional Flat Structure

Responsibilities

• Conduct online and batch trainings
• Assist in onboarding new UTAK merchants
• Deliver in-depth training on product usage, emphasizing key features, perks, and benefits
• Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system
• Stay updated on new features and developments within the POS system to enhance training effectiveness
• Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning
• Collect and analyze client feedback to refine training strategies and improve user experience
• Optimize internal processes and techniques to improve client training efficiency and effectiveness
• Maintain organized and accurate training records to support the team
• Collaborate with product, tech, support, and sales teams to align training efforts with company goals

Qualifications

• Experience in teaching, customer support, business, or a related field
• Comfortable engaging with individuals from diverse backgrounds and age groups
• Ability to effectively teach both tech-savvy and non-tech-savvy individuals
• Patience and adaptability in guiding others through digital technology
• Strong customer-centric mindset with a service-oriented attitude
• Excellent verbal and written communication skills
• Proactive, forward-thinking, and takes initiative to contribute
• Passion for supporting small and local businesses across the Philippines
• Proficiency in using Zoom and other digital platforms
• Willingness to travel and visit client stores or locations to conduct trainings

Please refer to job description.