Job Summary

The Payments/Risk & Fraud Manager is a critical leadership role responsible for overseeing all aspects of payments processing systems, risk management, and fraud prevention strategies within the Online Gaming sector. This position ensures efficient, accurate, and secure payment operations, including reconciliation, while proactively identifying and mitigating financial and player-related risks. They develop and implement robust strategies to prevent fraudulent activities, safeguarding the platform's integrity and ensuring adherence to relevant regulatory standards. This role requires a strong understanding of payment systems, risk management principles, fraud detection techniques, and the ability to contribute significantly to the security and compliance of the organization.

Responsibilities

• Leads and manages day-to-day payment processing and transaction reconciliation, in addition to risk and fraud operations.
• Ensures the timely and accurate processing of payments (inbound/outbound), refunds, and chargebacks.
• Develops and implements effective fraud prevention strategies, including advanced detection processes and cutting-edge technologies.
• Conducts in-depth investigations into suspicious transactions, chargebacks, and fraudulent activities, escalating high-risk cases as necessary.
• Collaborates with cross-functional teams to ensure a comprehensive and aligned risk management approach.
• Monitors transaction fees and payment-related costs, seeking to reduce expenses where possible.
• Analyzes and reports on payment KPIs, suggesting improvements to processes and systems.
• Prepares and presents detailed risk and fraud reports for senior management, providing data-driven insights and actionable recommendations.
• Oversees and mentors junior team members, ensuring efficient workflow and professional development.
• Maintains and enhances AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols to ensure compliance with industry and regulatory standards.
• Stays current with the latest trends, tools, and technologies in both cryptocurrency and iGaming fraud prevention and risk management.
• Proactively identifies potential threats and weaknesses in the system, implementing corrective measures before issues arise.

Qualifications

• At least five (5) years of experience in Payments, Risk & Fraud Management within the Online Gaming industry
• Experience in leading investigations of fraudulent behaviors, including chargebacks, money laundering, and other suspicious activities
• Leadership experience with a proven ability to mentor, manage, and motivate a team
• Proven expertise in payment solutions, fraud detection systems, AML/KYC processes, and risk management frameworks
• Strong understanding of payment gateways, merchant accounts, and payment methods (credit cards, bank transfers, e-wallets, cryptocurrencies)
• Up-to-date knowledge of industry regulations and fraud trends in the Payment Solutions and Online Gaming sectors
• Strong analytical skills with an exceptional ability to identify trends, patterns, and risks through data analysis
• Excellent communication and reporting skills, with the ability to present complex findings and data insights to both technical and non-technical stakeholders
• Ability to manage and lead cross-functional projects

Please refer to job description.