Tasked with providing routine user support, simple problem analysis and resolution, and training for applications and software packages

• Guides users in formulating requirements Analyzes business problems by using established procedures, knowledge of pertinent work processes, and familiarity with applications systems Supports the department’s design, development, testing, implementation, modification, and maintenance activities particularly in requirements definition, quality assurance, training, and post-implementation review tasks
• Generates adhoc and specifically-handled production reports
• Documents and maintains records on implemented and ongoing projects and applications systems
• Prepares user guides and procedure manuals and other pertinent documentation
• Conducts user training sessions on applications systems and software packages Provides on-call support and problem resolution for system users
• Updates knowledge of relevant technology and software Performs other tasks that may be assigned by superior from time to time

PROBLEM SOLVING AND DECISION MAKING:

• Makes minor decisions related to the applications support system

MAJOR EXTERNAL CONTACTS (IF ANY): Service providers and vendors/suppliers 

• College graduate – BS Computer Science, or any related course
• At least 1-year work experience Proficient in English, both oral and written communications
• Has strong work ethics and positive working attitude
• Can be trusted with confidential matters/documents to which incumbent has access to
• Very analytical, creative, systematic, organized and neat
• Ability to communicate with users and evaluate their requirements
• Ability to test procedures and applications systems Ability to communicate clear and accurate instructions on how to operate applications systems
• Ability to document work in progress
• Ability to document and maintain records on projects and applications system
• Ability to develop and deliver presentations
• Ability to identify applications system problems and coordinate hardware and/or software solutions
• Ability to analyze information and to make logical conclusions
• Ability to understand and follow specific instructions and procedures
• Knowledge of relevant computer software and hardware
• Knowledge of customer service standards and procedures
• Has strong work ethics and positive working attitude
• Ability to grasp complex software, learn quickly and work within tight deadlines

INTERPERSONAL SKILLS:

• A Team player. Can relate to people at all levels
• Can work well under pressure, meeting all deadlines and remaining pleasant even under stress thus, maintaining the positive ambiance in the area.