Job Responsibilities:

1. Responsible for receiving user inquiries through online customer service tools and answering user questions;

2. Timely feedback on existing issues, collecting and organizing questions;

3. Possess strong business acumen and be able to grasp basic business concepts after training. Candidates with financial knowledge and experience are preferred;

4. Brainstorm solutions for obstacles in user experience, uncover user needs, and drive problem resolution and process optimization;

5. Ability to adapt to shift work. / Ability to adapt to long night shifts.