• Responsible for answering customer inquiries online, providing professional product information and service support.
• Handle customer complaints, maintain good customer relationships, and ensure customer satisfaction.
• Timely feedback on customer needs, collaborating with the team to optimize service processes.
• Proficient in using online customer service systems, effectively recording and tracking customer service issues.
• Must possess strong communication skills and a spirit of teamwork.

Operational Strategy Development: Formulate the company's operational strategy to ensure alignment with company goals and market demands.

Team Management: Manage and lead the operations team, assign tasks, and ensure the team operates efficiently.

Performance Monitoring: Track and analyze operational performance, propose improvement suggestions, and ensure the company remains competitive in the highly competitive overseas gaming market.

Risk Management: Monitor potential risk factors to ensure the company complies with regulations and compliance requirements.

Data Analysis and Reporting: Analyze market data, user behavior, and other information, and prepare relevant reports to support decision-making.

Requirements: