Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, Monday to Friday, 9:00 AM to 5:00 PM EST

Locations: Remote, open only to candidates based in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is a telehealth provider offering personalized, evidence-based care for both men and women. Services include hormone optimization, lifestyle guidance, and physician-led consultations, delivered through a subscription model with at-home testing, virtual visits, and direct medication delivery.

Role Overview:

As a Telemedicine Patient Coordinator, you will play a vital role in supporting patients using our client’s telehealth services. You’ll deliver empathetic customer service, actively listen to patient needs, and provide timely, effective solutions. By building strong relationships and advocating for patients, you’ll help improve workflows and enhance the overall healthcare experience.

Key Responsibilities:

1. Patient Support & Education

• Guide patients on how to use the telemedicine platform effectively.
• Address patient concerns empathetically and offer personalized solutions.

2. Problem Solving & Troubleshooting

• Resolve patient issues using creative problem-solving techniques.
• Escalate complex cases to appropriate teams as needed.

3. Process Improvement & Collaboration

• Document patient feedback to identify areas for improvement.
• Work with cross-functional teams to enhance workflows and patient experience.

Must-Have:

• Previous experience in patient support, preferably within healthcare or telemedicine.
• Excellent verbal and written communication skills, emphasizing empathy and active listening.
• Strong problem-solving and troubleshooting abilities.
• Proven professionalism in handling challenging situations.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment.

Nice-to-Have:

• Familiarity with medical terminology, appointment scheduling, and billing processes.
• Knowledge of data protection regulations, such as HIPAA.
• Proactive mindset and a passion for continuous learning and improvement.

Benefits

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Work Schedule: Monday to Friday, 9:00AM - 5:00PM EST
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding