Technical Support Representative

Hunter's Hub Inc.

C$605-726[月絊]
オンサむト - パシグ幎以䞊幎未満の経隓倧卒正瀟員
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職務内容

説明

  • Provide Tier 2/3 support for VoIP, SIP, WebRTC, and other UCaaS-related issues.
  • Troubleshoot network-related problems affecting call quality (jitter, latency, packet loss, etc.).
  • Use tools like Wireshark for deep-dive packet analysis and RCA.
  • Monitor service alerts and incidents via dashboards and monitoring tools.
  • Work closely with product and engineering teams to escalate software-related issues.
  • Guide customers in network configuration for optimized UCaaS performance (firewalls, QoS, NAT traversal).
  • Assist in customer onboarding and UCaaS platform configuration.
  • Maintain and update technical documentation and knowledge base articles.
  • Participate in on-call rotations and scheduled maintenance when needed.


芁件

  • Bachelor’s degree in IT, Computer Science, Networking, or equivalent work experience.
  • At least 1 year of experience in technical support or network operations, ideally in VoIP or UCaaS environments.
  • Proficient in networking fundamentals: TCP/IP, DNS, DHCP, NAT, VPN, VLANs, SIP, RTP.
  • Hands-on experience with packet analysis tools (e.g., Wireshark).
  • Familiarity with platforms like Zoom Phone, RingCentral, MS Teams, WebEx, or similar.
  • Strong communication skills with the ability to simplify complex technical concepts.
  • Comfortable supporting Windows, macOS, Android, and iOS platforms.


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Kenneth Salvaloza

HR OfficerHunter's Hub Inc.

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勀務地

One San Miguel Avenue (OSMA) Building. H3H5+72P, San Miguel Avenue corner, Shaw Blvd, Ortigas Center, Pasig City, Metro Manila, Philippines

掲茉日 14 May 2025

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