About the role

This is a full-time role with ALORICA TELESERVICES, INC.' based in Makati City Metro Manila. You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.

What you'll be doing

• Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
• Troubleshoot and resolve customer issues in a timely and professional manner
• Maintain accurate records of customer interactions and resolutions
• Collaborate with cross-functional teams to improve customer experience and identify process improvements
• Escalate complex issues to the appropriate teams for resolution
• Participate in team meetings and provide feedback to enhance service delivery

What we offer

At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive work environment with opportunities for growth and development.

Some of the key benefits include:

• Competitive salary and performance-based bonuses
• Comprehensive health insurance and wellness programs
• Ongoing training and development programs
• Flexible working arrangements and work-life balance initiatives
• Career advancement opportunities within the company
• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

About us

ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, offering a wide range of services to help businesses connect with their customers. With a focus on innovation and customer-centricity, we are committed to delivering exceptional service and driving business growth for our clients.

Apply now for this exciting opportunity to join our team!

Recruitment Office Address:

5th floor Alphaland Southgate Tower Makati City

Landmark: MRT Magallanes Station

What we're looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• BPO Experience is a plus
• Excellent communication and interpersonal skills
• Proficient in English, both written and verbal
• Strong problem-solving and analytical skills to efficiently diagnose and resolve customer issues
• Proficient in using customer relationship management (CRM) and other relevant software
• Adaptable to changes in a fast-paced, dynamic environment