Customer Service:

• Welcome and assist customers in a courteous and professional manner
• Provide accurate information on products, promotions, and store policies
• Address customer inquiries, complaints, and returns efficiently and patiently

Sales & Product Promotion:

• Actively participate in selling and meeting sales targets
• Upsell and cross-sell complementary products to enhance customer experience
• Maintain up-to-date knowledge of product offerings, new arrivals, and promotions

Merchandising & Inventory Management:

• Receive and verify incoming stock against delivery invoices
• Organize, shelve, and display merchandise in a neat and appealing manner
• Monitor stock levels and report discrepancies to prevent shortages or excess
• Follow the First-In, First-Out (FIFO) method for product rotation

Cash Handling (Support Role):

• Support the Manager or Officer-in-Charge in operating the cash register
• Accurately handle payments, provide change, and issue receipts
• Follow established cash handling procedures
• Note: Any cash shortages may be subject to salary deduction

Store Cleanliness & Maintenance:

• Keep the store clean, organized, and presentable at all times
• Perform daily cleaning tasks, including sweeping, mopping, and replenishing supplies
• Promptly report any maintenance or safety concerns

Teamwork & Collaboration:

• Cooperate and communicate effectively with fellow team members and other departments
• Contribute to a positive team environment
• Assist in onboarding and training new staff as needed
• Process transactions, assist customers, maintain cash registers, and ensure excellent service.

• Educational Qualifications: No formal education required.
• Experience Level: Less than 1 year of experience preferred.
• Skills and Competencies: Strong marketing skills, teamwork-oriented, excellent communication abilities.
• Working Conditions: Fast-paced retail environment; may require standing for long periods.
• Qualities and Traits: Friendly, reliable, attentive to detail, and able to work collaboratively.