Royal Caribbean International is seeking a highly skilled Captive Portal Sr. Analyst to support and optimize our onboard Wi-Fi network across our fleet of cruise ships. This role requires a deep understanding of network architecture, data flow, and core networking principles to ensure seamless connectivity and an optimal guest experience.

Key Responsibilities:

• Oversee and support the captive portal system that manages guest and crew Wi-Fi access onboard. 
• Analyze, troubleshoot, and optimize network performance to enhance the user experience. 
• Collaborate with cross-functional teams to improve authentication processes, security protocols, and system integrations. 
• Monitor data flow, network traffic, and overall system health to identify and resolve issues proactively. 
• Implement best practices for network security and compliance with maritime connectivity standards. 
• Work with vendors and internal teams to deploy updates, patches, and new configurations. 
• Provide technical documentation and training for onboard IT staff. 

Qualifications & Experience: 

• Bachelor's degree in computer science, Information Technology, or a related field. 
• Strong understanding of networking architecture, protocols (TCP/IP, DNS, DHCP, RADIUS, etc.), and data flow principles. 
• Experience with captive portal solutions, authentication methods, and Wi-Fi network optimization. 
• Proficiency in network troubleshooting tools such as Wireshark, packet analyzers, and monitoring systems. 
• Ability to work in a fast-paced environment with remote support for a global fleet.

Preferred Skills: 

• Certifications (nice to have): CCNA, CCST, or similar networking credentials. 
• Experience in maritime or hospitality Wi-Fi networks is a plus. 
• Strong problem-solving skills with a proactive approach to issue resolution.

Please refer to job description.