Reservation Officer

MangoJob

C$603-723[Monthly]
On-site - Manila3-5 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Anniversary Gifts, Holiday Gifts

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

  • Fully manage hotel operations on Agoda and Booking.com platforms, including: Room availability, rate planning, promotions, and inventory optimizations.
  • Develop and implement strategies to increase exposure, conversion rates, and occupancy.
  • Maintain strong work relationships with account managers from both platforms to stay updated on policies and marketing opportunities.
  • Monitor key performance indicators (CTR, conversation, occupancy, guest ratings) and conduct regular data analysis and optimization.
  • Handle guest reviews and complaints professionally to maintain high guest satisfaction scores.
  • collaborate with the front desk, customer service, and marketing departments to ensure consistent execution of OTA strategies.

Requirements

  • Minimum of 3 years experience in the same role and function, focused on operating Agoda and Booking.com accounts for hotels.
  • Proven expertise in managing OTA backend systems and understanding platform -specific policies and algorithms.
  • Excellent communication skills in English and strong-functional collaboration ability.
  • Proficiency in Microsoft office excel and hotel PMS tools (e.g, Opera, eZee, Cloudbeds)is a plus
English LanguageCustomer Relationship ManagementInterpersonal SkillsCommunication SkillsCustomer Service
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MANGO JOB

HR OfficerMangoJob

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Working Location

24 Diosdado Macapagal Blvd, Pasay, Metro Manila, Philippines

Posted on 08 July 2025

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