Responsibilities:

• Collaborate with Subject Matter Experts (SMEs) to gather and understand detailed business process information.
• Create clear and accurate technical documentation, including manuals, procedures, user guides, work instructions, and other related materials.
• Ensure technical documents meet the needs of the intended audience while maintaining accuracy and clarity.
• Organize and format business process documentation according to company standards, ensuring consistency and readability.
• Edit, proofread, and revise documents as needed to ensure accuracy, completeness, and clarity.
• Develop charts, diagrams, and visuals to enhance and complement technical documentation.
• Communicate effectively with cross-functional teams to ensure documentation is delivered on time and aligns with project requirements.
• Contribute to the development and improvement of processes and tools aimed at enhancing the efficiency and quality of business process documentation.

Requirements:

• Bachelor’s degree in Industrial Engineering, or a related field (or equivalent qualifications).
• Knowledge of ISO 9001, ISO 27001, or PCI DSS is a plus, but not required.
• Exceptional written and verbal communication skills.
• Strong ability to work both independently and collaboratively in a team setting.
• Proficient in gathering and synthesizing complex technical information and presenting it in a clear, concise manner.
• Expertise in Microsoft Office Suite, Adobe Acrobat, and other technical writing tools and software.
• Familiarity with document management systems and documentation processes.
• Keen attention to detail with strong organizational and time-management skills.
• Ability to manage multiple projects and meet tight deadlines.
• Willingness to work on midshifts / graveyard shifts.
• Work onsite (IT Park, Cebu City)

Please refer to job description.