About the Role:

We’re looking for a versatile, detail-oriented, and customer-focused Operations & Support Agent to handle various projects as they arise. This role requires someone who can seamlessly balance behind-the-scenes operational tasks with direct customer interactions, ensuring a smooth and efficient experience for both internal teams and customers.

We’re looking for someone who learns quickly, works well in a fast-paced environment, and has experience with HubSpot, Chargebee (or similar subscription billing platforms), and customer interactions. Clear and professional communication in English is essential for this role.

Role and Responsibilities:

● Handle ad hoc projects as assigned, ensuring accuracy, efficiency, and timeliness.

● Engage with customers via email, chat, or phone, providing clear and effective support.

● Work within HubSpot and Chargebee (or similar systems) to update accounts, manage billing inquiries, and analyze data.

● Investigate and resolve customer account or billing issues, ensuring a seamless experience.

● Identify process inefficiencies and proactively suggest improvements.

● Collaborate cross-functionally with support, success, and finance teams on customer-related projects.

● Maintain a high level of accuracy and attention to detail in all tasks.

● Adapt quickly to shifting priorities and work independently to drive tasks to completion.

Qualifications:

● College graduate of any 4-year course

● 2-5 years’ experience in customer operations or service

● Customer service experience—you can communicate, professionally and empathetically.

● Experience with HubSpot, Chargebee, or similar CRM and billing platforms (SaaS experience a plus).

● Strong written and verbal communication skills in English, with the ability to explain complex issues clearly and professionally.

● Strong problem-solving skills and ability to take ownership of tasks without micromanagement.

● Excellent attention to detail—you catch mistakes others might miss.

● Strong organizational and time management skills to juggle multiple projects.

● Quick learner who can efficiently pick up new tools, processes, and tasks.

● A proactive mindset—you're always looking for ways to improve processes and create better customer experiences.

Work Arrangement and Compensation:

● Hybrid work arrangement and may require the employees to report in the office occasionally

● Will follow US hours typically from 11pm to 8am Manila time

● Earn up to Php 65,000 gross monthly salary

Please refer to job description.