Role Overview{{:}} As an IT Helpdesk professional at Staff4Me, you will be the first point of contact for users experiencing issues with their technology. You will provide remote assistance and technical support, ensuring a high level of customer satisfaction by resolving issues efficiently and effectively

.Key Responsibilities{{:

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• } Respond to helpdesk tickets and support requests from users via phone, email, or ch
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• t Diagnose and resolve hardware and software issues, including networking concer
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• s Assist users with Microsoft 365 applications and remote desktop servic
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• s Document issues, resolutions, and customer interactions in the helpdesk ticketing syst
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• m Provide training and support to users on various software applicatio
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• s Collaborate with other IT staff to escalate complex issues as necessa
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• y Maintain inventory of IT equipment and suppli
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• s Conduct regular follow-ups with users to ensure issues are fully resolv
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• d Stay current with emerging technologies and IT best practic
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• s Minimum 2 years experience in an IT Helpdesk or technical support ro
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• e Strong knowledge of operating systems (Windows, MacOS) and common software applicatio
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• s Excellent communication and customer service skil
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• s Ability to troubleshoot hardware and software issues effective
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• y Experience with ticketing systems and remote support too
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• s Certifications such as CompTIA A+, Microsoft Certified Professional (preferre
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• ) Strong attention to detail and the ability to work independent
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ts- Opportunity for growth and career developmen

t.- Training and support to enhance technical and customer service skill

s.- Work in a dynamic and multicultural environmen

Please refer to job description.