Healthcare Customer Service Representative

EMAPTA

Negotiable[Negotiable]
On-site - Mandaluyong1-3 Yrs ExpEdu not requiredFull-time
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Job Description

Description

The Arbitration Specialist is responsible for analyzing claims eligible for arbitration. This individual should possess superior communication and computer skills including familiarity, Microsoft Outlook, Word and Excel. This individual will review, analyze and report reimbursement of integrity measures.

RESPONSIBILITIES:

  • Analyze claim reports to determine claims eligible for Arbitration for both ERISA/NSA claims as well as state insurance department claims \
  • Prepare claims for submission to the appropriate portals for arbitration
  • Have the ability for re-prioritize key tasks and meet with manager and director to provide updates of findings and outcomes
  • Work with external vendors such as State Department of Insurance (DOI) personnel and arbitrators to assist with issues and resolutions
  • Complete special projects and other duties as assigned

QUALIFICATION:

  • Minimum of 3 years Medical Billing/Collections Management Experience
  • Knowledge of laws that regulate communication and privacy acts. HIPAA laws and understanding of the application of all above
  • Must maintain professional appearance.
  • Ability to be at work on a regular and consistent basis
  • Strong computer skills including Microsoft Office with a strong proficiency in Excel spread sheets, using formulas, pivot tables, filters, etc.
  • Strong organizational, analytical, and problem-solving skills
  • Knowledge of the insurance industry
  • Proven success in negotiation and technical writing
  • Professionalism in all dealings, both internal and external
  • Ability to clearly communicate, both verbally and in writing
  • Knowledge of medical terminology
  • Other duties as assigned

Job Types: Full-time, Permanent

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday
  • Night shift

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • Are you willing to work fully onsite for this role?
  • Are you willing to work on a night Shift?

Experience:

  • Healthcare CSR: 3 years (Preferred)

Work Location: In person

Requirements

Please refer to job description.

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Boss

HR ManagerEMAPTA

Work Location

5/F, Saint Francis Square Corporate Center, Julia Vargas Ave. cor. Bank Drive, Mandaluyong City, 1550, Mandaluyong City, Metro Manila, Philippines

Posted on 08 April 2025

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