Accenture in the Philippines DE027765-Workforce Services Associate

DE027765-Workforce Services Associate

Accenture in the Philippines

Negociable

En el sitio - MandaluyongGraduado/Estudiante frescoDiplomaTiempo completo

Descripción del trabajo

Descripción

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office Overall Purpose: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES:

Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.

Responsible for ensuring scheduled team logins/ logout on time, manage, control and report non-adherence to schedules.

Adheres to prescribed formats in updating attendance, schedule swaps

Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements.

Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

Must have at least 6 months to 2 years RTA experience

Other Workforce Management experience is an advantage

Good knowledge in MS Office (Word, Excel, PowerPoint)

Experience in Workforce Management tools such as eWFM, IEX, CMS Avaya, Blue Pumpkin, or Aspect is an advantage

Requisito

Please refer to job description.

ComunicaciónResolución de problemasAdaptabilidadGestión del tiempoTrabajo en equipoAttention To DetailPensamiento críticoOrganizationCreativityServicio al cliente