• Fulfill indoor/telephone sales and ticketing duties for the Principal, including but not limited to:
• Handling telephone and walk-in sales inquiries.
• Responding to sales and servicing-related emails from trade partners and customers.
• Providing accurate information on airline products, loyalty programs, and travel-related matters.
• Providing fare quotations (written and verbal) and following up within agreed timeframes to secure sales.
• Identifying and pursuing opportunities for upselling or cross-selling products.
• Creating customer itineraries and accurately quoting gross and published net fares.
• Creating customer reservations using relevant computer systems and advising on passport/visa requirements.
• Ensuring commercial discounts are applied at point-of-sale to eligible corporate accounts as per local agreements
• Assessing, calculating, and processing refunds while minimizing write-offs.
• Maximize sales revenue and deliver exceptional customer service for the Principal.
• Address and manage flight requirements for premium clients, direct passengers, and corporate accounts.
• Prepare sales and revenue reports as assigned by the Sales/Sales Operations Manager.

• Bachelor's degree from a reputable college or university
• At least 2 years of work experience in a travel agency or airline company preferred
• Background in sales or customer service is preferred
• Knowledge of GDS reservations and ticketing system preferred
• Computer literacy in Microsoft suite of applications (Outlook, Word, Excel, Powerpoint, Teams).
• Good verbal and written communication skills
• Excellent organizational and problem-solving skills
• Ability to handle multiple tasks efficiently
• A "can do" attitude to deliver positive results and exceptional service to the Principal, customers, and trade partners
• Ability to work effectively either independently or as part of a team
• Can start immediately
  
  

Please refer to job description.