TransUnion Customer Support Operations

Customer Support Operations

TransUnion

Negotiable

Remote1-3 Yrs ExpDiplomaFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

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What We'll Bring

Member Dispute:

Dispute Representative will monitor and acknowledge disputes coming from TransUnion members and consumers regarding the credit report they received from us.
Dispute Representative should be able to investigate and provide resolution to the members and consumers within the given TAT.
He or she should be able to track all issues and maintain and common tracker.
Dispute Representative should be able to provide reports every month to management to know the status of the task.
He or she should be able to think and provide process improvementfor the betterment of the work
Dispute representative should should always coordinate with the member or consumer to provide updates and status via email or call.

What You'll Bring

Impact You'll Make:

1-2 years experience in back end support

strong analytical thinking

hard working

good interpersonal skills

able to communicate with the members and consumer fluently.

able to create business type of email response.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title

Rep II, Customer Experience

Requirements

Please refer to job description.

CommunicationProblem SolvingLeadershipCustomer Relationship ManagementConflict ResolutionTeam ManagementEmotional IntelligenceData AnalysisPerformance Metrics