Customer Service Representative | Travel and Hospitality Account

TDCX

C$614-737[月薪]
现场办公 - 曼達盧永<1 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 節日禮物, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險, 人壽保險, 健康維護組織

  • 額外福利

    公司設備, 睡眠區

  • 休假和請假

    病假, 休假

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簡介

  • Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
  • Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
  • Top reasons to work with TDCX
  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
  •  What is your mission?
  • As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support. 
  • You are also required to perform these job functions:
  • Provide friendly and efficient service to the travel community
  • Be a first point of contact to handle and resolve customer complaints
  • Respond professionally to inbound phone calls, including urgent situations
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

職位要求

  • High School Graduate
  • With at least 6 months of customer service experience in the BPO industry
  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
  • Patience, empathy, and a unique ability to manage stress
  • Skilled and eloquent in writing
  • Good communication and interpersonal skills
  • Can work in Rockwell Business Center Sheridan, Mandaluyong City
英語語言客戶服務日程安排問題解決團隊合作者賬戶管理強烈的職業道德人際溝通能力人際溝通能力呼叫中心
Preview

Michael Joseph Pineda

Sourcing AssociateTDCX

回應率高

工作地址

Rockwell Business Center Sheridan. Sheridan St, corner United St, Mandaluyong, 1554 Metro Manila, Philippines

發布於 05 March 2025

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