Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints in a timely and professional manner.
- Maintain a high level of customer satisfaction.
- Document interactions and follow up as necessary.
- Collaborate with team members to improve processes.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communication, or related field.
- Experience Level: Less than 1 year of experience in customer service or sales.
- Skills and Competencies: Proficient in sales pipeline management and effective customer service techniques.
- Working Conditions: Fast-paced office environment; potential for remote work.
- Qualities and Traits: Strong communication skills, empathy, problem-solving abilities, and a positive attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply 5 Times Today
Working Location
Quezon City. Quezon City, Metro Manila, Philippines
Posted on 28 July 2025
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