Assist customers with their travel needs—including reservations, itinerary changes, cancellations, and travel-related concerns—while delivering world-class service and maintaining accuracy across global booking systems.

• Assist customers with booking flights, hotels, car rentals, and travel packages via voice, chat, or email support
• Modify or cancel reservations per client policies and resolve issues related to ticketing, refunds, and rebooking
• Use GDS tools such as Sabre, Amadeus, or Galileo for processing and managing reservations
• Provide timely and professional responses to travel-related inquiries and service requests
• Handle escalations, irregular operations (IRROPs), and travel disruptions with empathy and efficiency
• Ensure compliance with company policies, airline guidelines, and travel industry standards
• Collaborate with internal departments to resolve complex customer issues
• Meet or exceed performance metrics including AHT, quality, and customer satisfaction scores

• Minimum 1 year of experience using GDS tools such as Sabre or Amadeus, in either a BPO or non-BPO environment
• At least 6 months of experience in fraud detection, investigation, or prevention
• TOPIK II certification preferred (open to both native and non-native Korean speakers)
• Proficiency in Korean at B2 level or higher (CEFR scale)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work in a fast-paced environment with shifting priorities
• Excellent communication and interpersonal skills