Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
401K Plan, Free Meals
Professional Development
Job Training, Professional Development
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve customer satisfaction.
- Participate in training to stay updated on product knowledge.
Requirements
- Educational Qualifications: Bachelor’s degree is required.
- Experience Level: 1-3 years in customer service or call center environments.
- Skills and Competencies: Proficient in sales pipeline management, customer service, problem-solving, and organizational skills. Strong command of the English language is essential.
- Responsibilities and Duties: Address customer inquiries, resolve issues, and provide product support while maintaining sales records.
- Working Conditions: Primarily office-based, with potential for evening/weekend shifts.
- Qualities and Traits: Excellent communication skills, patience, adaptability, and a customer-centric attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply Today 0 Times
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 18 June 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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