Topserve Service Solutions, Inc. Customer Service Representative

Topserve Service Solutions, Inc.

C$368-491[Monthly]

On-site - Pasig<1 Yr ExpBachelorFull-time

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls

With clinical and medical work background
Willing to work on-site in Ortigas, Pasig City
College graduate is required
With atleast 6 months of customer service experience
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Knowledgeable in Microsoft Office
Good interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently

Customer ServiceEnglish LanguageProblem SolvingTechnical SkillsPeople SkillsBack Office Support