VIP Client Services Lead for Online Retail Clothing Luxury Store (US)

Job Overview:

The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships.

Key Responsibilities:

·       Lead and mentor a team of Client Service Team to deliver exceptional service and ensure client satisfaction.

·       Develop and manage client relationships and provide ongoing support.

·       Handle Escalated Clients Situations

·       Act as a key point of contact for high-profile clients, addressing their needs, concerns, and inquiries in a timely and professional manner.

·       Foster a customer-centric culture within the team by ensuring that clients’ expectations are exceeded.

·       Collaborate with cross-functional teams (sales, product, operations) to resolve client issues and deliver customized solutions.

·       Provide regular performance reports, analyze client feedback, and implement improvements based on client satisfaction surveys.

·       Provide monthly team reviews.

·       Provide operational team support, run financial reports, and invoice management

- Bachelor's degree holder of any course

- At least 15 years of experience in the BPO industry handling luxury retail brand and/or international private banking handling VIP/Premier clients

- With experience as Team Leader or Manager

- He/She must have excellent communication skills with American accent, attention to details, excellent rapport and enthusiastic

- With experience in doing financial reports and invoice management

- Must be residing within or near Metro Manila

- Willing to work during Eastern US timezone, weekends and Philippine public holidays

- Willing to work on remote setup

SALARY OFFER: Max Basic- 180,000 Php plus other benefits