Customer Onboarding Executive

Locad

Negotiable
Remote1-3 Yrs ExpDiplomaFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

About Locad


Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.


Why Choose Locad?


  • Annual Performance Bonus
  • 25 Days of Paid Time Off
  • Health Maintenance Organization (HMO) Coverage from Day One
  • Provided MacBook for Enhanced Productivity
  • Annual Learning & Development Budget for Professional Growth
  • Hybrid Work Setup, Balancing Office Collaboration and Remote Flexibility - 3 Days in Office [Makati, Philippines] & 2 Days WFH


What you'll focus on


  • Onboard multiple clients simultaneously ensuring a smooth and seamless transition to LOCAD.
  • Collaborate with internal and external teams to implement client products and systems.
  • Conduct video call training sessions on our systems and processes with our clients.
  • Focus on the continuous improvement of onboarding content, guidelines and operational process to further optimize how we operate.
  • Identify gaps or opportunities to improve the client onboarding process.
  • Provide regular updates and reporting on status of assigned clients in the onboarding pipeline and projected completions.
  • Support the onboarding team with any other ad-hoc tasks as required


What you bring


  • Ability to demonstrate high performance with minimal supervision
  • Strong verbal and written communications skills
  • Passion and enthusiasm for developing and building successful relationships with the client and other stakeholders
  • Strong attention to detail and prioritization skills in order to manage multiple tasks and onboarding multiple clients at the same time
  • Empathy and Patience



How to Apply


The best way to apply is to follow the link to our website, if you don't have a CV a LinkedIn profile will do.


Every application will receive a response.

Requirements

Please refer to job description.

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HR ManagerLocad

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Posted on 02 April 2025

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