RESPONSIBILITIES:

FINANCIAL PLANNING AND REPORTING

• Coordinate financial planning for programs and projects to ensure objectives are met within the framework of the company’s overall strategic plans and targets.
• Review, maintain and update short term and long-term consolidated financial plans
• Track, analyze and forecast the financial performance of the company and its operating units on a monthly and quarterly basis.
• Prepare, consolidate and ensure completeness of regular financial reports sent to Management and Shareholders.
• Assist other units in establishing financial performance measures and recommending the same to Management.

BUDGETING AND CAPEX MONITORING

• Develop, submit and ensure adherence of budget templates, guidelines and timelines to the operating units.
• Monitor and ensure Capex Requests are within approved levels with complete documentation and is justified using financial evaluation tools.

BUSINESS PRICING

• Develop business cases for pricing of call center services for new and proposed accounts.
• Prepare pricing sensitivity analysis relating to proposed accounts and make recommendations on the most beneficial option to the Company.

OTHERS

• Perform and undertake special projects as advised or instructed by the CFO and /or Senior Management.
• Protects the organization’s assets thru upholding the principles of the Quality Information Security Management System (QISMS)
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.

A.TECHNICAL COMPETENCY:

Financial Analysis

• Able to understand all relevant accounting principles.
• Able to interpret financial data and prepare financial reports, statements and/or projections
• Able to comprehend each component of the company’s financial results (i.e. balance sheet, income statement and cash flow statement)
• Able to translate actual operating conditions/parameters into simple numerical relationship for business modeling purposes.
• Able to detect causes to which variance between actual performance and projections could be attributed
• Able to gather and validate data on the call center industry and competitors (market trends, incidence of mergers and buyouts) and use this data to benchmark performance of the company.
• Able to synthesize and determine the financial impact of each of the key operating variables during pricing activities with Bus Dev’t.
• Able to make fact-based and well-thought-out recommendations/suggestions to Top Management regarding decisions with financial implications.

B. CAREER ROLE COMPETENCY:

Communication

• Able to write or compose effective business letter, memos and report (e.g. incident/status reports).
• Able to communicate clearly (in oral or written form) in English and Filipino; able to shift language and style to fit audience (e.g. shift from Technical to Layman terms as appropriate).

Organizing Work

• Able to organize work schedule based on a given project/work assignment; able to prepare a plan of action given workload and deliver as committed.
• Able to coordinate and provide feedback/status on work assignments to immediate superiors and other people concerned.

Computer Literacy

• Able to use the computer and its application as a tool for work (e.g. e-mail, MS office, Internet, and other softwares applicable to ones job).

Policies and Procedures

• Able to implement and follow policies and procedures of one’s own unit or organization.

Handling Project Teams

• Able to design a project plan involving team members or cross-functional team members; able to map out critical activities and set timelines.
• Able to execute project plan as designed; able to adjust execution of plan as required by the situation.
• Able to anticipate and resolve problems/conflicts, which directly impact on the timely delivery of the project.
• Able to deliver expected result despite changes in deadlines and priorities.
• Able to supervise and train staff, including organizing, prioritizing, and scheduling work assignments

C. COMMGROUP VALUES

CommGroup Think

• Able to provide information on Group directions and relevant matters.
• Able to provide general information on the business and operations of sister companies.

Customer at the Center

• Able to identify the customer, both external and internal, and define hisrequirements by taking his perspective.
• Able to meet customer needs and provide resolutions to problems.
• Able to keep the customer informed throughout the service transaction especially if deviations occur.
• Able to go extra mile for the internal and external customer.

Empowerment

• Able to take appropriate and timely action on one’s area of responsibility which includes taking and owning up to decisions as required.
• Able to define what one can do beyond his scope of responsibility and exercise one’s authority within these parameters.
• Able to provide complete analysis and appropriate recommendations to superiors aimed at resolving issues encountered at one’s level.
• Able to seek information needed and appropriately analyze such to be able to act effectively.
• Able to keep one’s competence up-to-date though continuous self-development efforts.

Please refer to job description.