Call Center Agent
Metacom Business Process Outsourcing
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Perks Benefits
Annual Company Trip, Company Equipment, Training Subsidy
Professional Development
Job Training, Professional Development
Time Off & Leave
Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Provide excellent customer service via phone.
- Manage inbound and outbound calls efficiently.
- Address customer inquiries and resolve issues promptly.
- Document call details accurately in the system.
- Maintain knowledge of products and services.
- Work collaboratively with team members.
- Achieve performance and quality metrics.
Requirements
- Educational Qualifications: Bachelor's degree required.
- Experience Level: Less than 1 year of experience in customer service or call center roles.
- Skills and Competencies: Proficient in handling sales pipelines, excellent customer service skills, and effective communication abilities.
- Working Conditions: Office environment, may require sitting for extended periods.
- Qualities and Traits: Strong problem-solving skills, adaptability, and a positive attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing
High response rate
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 13 June 2025
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