Role: Team Manager - (Disability) Insurance Claims

Required Headcount: 1

Location: Taguig / Davao

Start Date: Sept. 15

Salary: 50K – negotiable depending on experience

Relocation Allowance: 26K one time, 30 days accommodation

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the process related to insurance and medical terminologies, various system tools, and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis for changes in promotions and updates.
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.

Qualifications

Our most successful candidates will have:

• Bachelor’s Degree in any course (preferred but not required).
• 2+ years of experience in a similar leadership role.
• Strong leadership to lead a pioneer LOB.
• 1–2 years of experience in Disability Insurance Program (required).
• Short Term Disability (STD) intake processing/management.
• Relevant experience in Healthcare and Other Insurance (required).
• Familiarity with FINEOS is an advantage.
• Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
• Demonstrated leadership skills in team management and problem resolution.
• Excellent time management and multitasking abilities.
• Strong verbal and written communication skills in a professional setting.
• Proficiency in MS Office applications.