Unit’s Functional Statement 

The Quality Assurance (QA) Team is dedicated to ensuring the highest standards of quality for software applications used by both external customers and internal departments such as accounting, operations, and monitoring. The team is responsible for rigorous testing, identifying defects, and ensuring that the software meets all functional, performance, and security requirements before release.

Duties and Responsibilities

• Develop and execute a comprehensive testing strategy and plan for our products, to satisfy user requirements, project goals, and organizational objectives.
• Oversee comprehensive hardware and software testing initiatives, with a primary focus on self-service kiosk systems.
• Define the scope of testing required for each release, identifying the key areas to focus on and ensuring adequate coverage of functional and non-functional aspects.
• Collaborate with cross-functional teams, including development, product management, and operations, to align the test team's roadmap with the overall project and organizational goals.
• Review and evaluate test plans created by the testers to ensure they are thorough, accurate, and aligned with the testing strategy.
• Monitor and assess the performance and progress of team members, providing guidance, support, and feedback to ensure quality and timely delivery of testing activities and foster their professional growth and development.
• Assess the skills and capabilities of the test resources and balance their assignments based on project needs, individual interests, and skill gaps. Plan and coordinate training and educational sessions to address any identified gaps.
• Regularly communicate the status of testing activities to stakeholders and management, providing timely updates, highlighting risks, and instilling confidence in the quality of work being done.
• Investigate customer complaints and performance issues, working closely with the development team to evaluate problems, identify root causes, and propose effective solutions.
• Continuously improve testing processes, methodologies, and tools to enhance efficiency, effectiveness, and overall quality of the QA team's work.
• Monitor the workload and progress of team members, ensuring tasks are assigned appropriately and adjusting assignments as needed to meet project schedules.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development to optimize individual and team performance.
• Compliance with e-tap’s safety, security, and information security protocols.
• Perform other job-related functions or duties that may be assigned from time to time.

Job Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Profound expertise in designing and implementing test automation frameworks, tools, and scripting languages.
• In-depth knowledge of varied software testing methodologies and quality assurance best practices.
• Proficiency in hardware testing tools and methodologies, ensuring comprehensive validation.
• Demonstrated success in leading intricate testing efforts and nurturing junior and mid-level QA engineers.

Professional Experience

• At least seven years of extensive experience in software and hardware testing, specializing in manual and or automation testing.

Functional/Technical Competencies

• Advanced analytical and problem-solving skills to navigate complex testing challenges.
• Commitment to ensuring the highest quality standards for self-service kiosk systems.

Core Competencies

• Self-Empowered. Possess the confidence, skills, and resources to take control of his own life, make decisions, and take action to achieve his goals. 
• Resourceful . Adept in maximizing the use of available resources, being efficient in their utilization , and finding creative solutions to challenges or constraints.
• Customer-Centric. Dedicated to understanding and meeting customer expectations, delivering excellent service, and building positive relationships with clients
• Ethical. Demonstrate integrity, honesty, fairness, and a strong sense of right and wrong in their actions and decisions
• Team Player. Work well with colleagues, contribute positively to group efforts, communicate effectively, and support the overall goals of the team. Willing to cooperate, share knowledge and skills, and help the team to succeed.

Leadership Competencies

• Strategic Leader. Forward thinkers and have a long-term perspective on the organization’s direction and success.
• Transformational Leader. Create compelling visions for the future, to inspire and empower team members, and foster a culture of innovation, growth, and positive change within the organization.
• Effective Communicator. Ability to convey information clearly, concisely, and persuasively, leading to successful interactions with team members, stakeholders and others.