Offshore Business Processing Training Supervisor

Training Supervisor

Offshore Business Processing

C$966-1.1K[月給]

オンサイト - パシグ３年以上５年未満の経験専門学校正社員

職務内容

福利厚生

従業員の評価と報酬
業績賞与, 年間査定, 今月の社員賞, 従業員評価プログラム, インセンティブ
福利厚生
クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
保険健康とウェルネス
HMO
特典報酬
無料の食事
専門能力開発
専門能力開発
休暇
出産・育児休暇, 病気休暇, ひとり親休暇, バケーション休暇

説明

In-charge of training set-up, timelines and reports to the Operations Manager
Conducts trainings for new hires/existing employees
Monitors training progress of ongoing classes and OJTs to ensure that activities are carried out on time and manages client needs.
Review training instructions from client, communicates the need to the department/s concerned, and directs the implementation of necessary training programs.
Monitors training progress to ensure that activities are carried out on time and manages logistics for billable hours.
Develops long-term training strategy including ongoing needs assessment and feedback from operations and support departments.
Attends calibration meetings with client, training and quality department to discuss updates, immediate issues and action plans.
Updates and sends training reports to client, covering training progress, evaluation results, and other training details.
Identifies departmental and company wide training needs through job analysis, career paths, annual performance, and consultation with Department heads; plans and prioritizes activities to address those needs.
Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.
Conducts weekly meeting with staff to keep the team updated on current issues, new incidents encountered on each on the specific need.
Monitor and evaluate training program’s effectiveness and success; resolve any specific problems and tailor training programs as necessary
Develops and implements action plans to address performance gaps of subordinates; recommends/implements corrective action as necessary.
Works closely with the Implementation and Process Team for any Client/Operational requirements.
Performs other duties assigned by the Training Manager.

要件

At least 3 years of experience in the same field is required for this position
Good leadership skills and can work well with the team.
With exceptional presentation and interpersonal skills
Excellent written and verbal communication skills
Ability to lead and work well in dynamic situations, anticipate and mitigate problems
Ability to plan, multi-task and manage projects effectively and efficiently
No work schedule preference.
Willing to work in Ortigas, Pasig City and Cubao, Quezon City

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