The company is a global technology and digital solutions provider serving industries like IT, finance, manufacturing, and healthcare. It offers end-to-end services in IT support, consulting, software development, and digital transformation, helping businesses boost efficiency and customer experience through innovation.

Position: Portuguese-Speaking Helpdesk Support

Company Industry: BPO / IT Services

Work Location: Pasay City, Philippines

Salary: Php 80,000

Work Schedule: Shifting schedule

Work Set-up: Work From Home set-up

BENEFITS:

• 10% Night differential
• Government Mandated Benefits (SSS, Pag-Ibig, Philhealth)
• Life and Accident insurance coverage
• 13th-month pay
• Work equipment and work permit
• Monthly attendance bonus
• Annual performance bonus
• 24 days PTO/Leaves
• HMO coverage

JOB REQUIREMENTS:

• Brazilian National who are currently residing in the Philippines
• Good communication skills in English and Portuguese (both written and spoken).
• Background in IT or technical support is a plus.
• Basic knowledge of hardware, software, and networking
• Familiarity with PC troubleshooting and applications like Outlook is an advantage
• Willingness to handle multiple calls daily
• Previous BPO technical support experience required

JOB RESPONSIBILITIES:

• Provide customer and technical support to end-users in English and Portuguese.
• Troubleshoot and fix software, hardware, and account-related issues.
• Follow standard support procedures when responding to user concerns.
• Record and update all incidents accurately in the tracking system.
• Handle multiple calls or tickets as needed.

RECRUITMENT PROCESS (ONLINE PROCESS):

1. Resume Screening
2. Initial interview
3. Language assessment
4. Final interview