RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is looking for a dedicated Level 2 Support Engineer to join our vibrant team. As a Level 2 Support Engineer, you will serve as the first point of contact for clients, delivering high-quality technical support. You’ll play a key role in diagnosing and resolving issues to ensure smooth and efficient IT operations across multiple environments.

Responsibilities: 

• Provide Level 2 technical support and administration for multiple client environments
• Troubleshoot, diagnose, and resolve technical issues or escalate to specialist teams
• Deliver continual improvement recommendations
• Maintain accurate documentation and records
• Assist with senior project work as required

Requirements:

• Prior MSP experience – exposure to Windows, AD, O365, Azure, Outlook/Exchange, VMWare/HyperV, Citrix, Intune, Backup & DR, Networking, Mac/JAMF (not all required – training provided!)
• Experience using ticketing and monitoring tools
• Ability to work on-site as “hands & feet” when needed
• Strong interpersonal and communication skills (written & verbal)
• Customer-focused, positive, and proactive attitude
• Ability to multitask, manage competing priorities, and adapt to change
• Team player with excellent time management and organizational skills
• Working knowledge of help desk software, databases, and remote control tools
• Networking experience (advantageous)
• 3–4 years of experience in technical support/helpdesk (MSP or IT service provider preferred)
• Proficiency in English

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Work Set up: Remote but candidates must be located anywhere in Metro Manila.
• Work Schedule: Monday to Friday; 8:00 AM to 5:00 PM PHT
• Working Device: candidate own equipment
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.