Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

C$603-723[月絊]
オンサむト - ケ゜ン垂幎以䞊幎未満の経隓倧卒正瀟員
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職務内容

犏利厚生

  • 埓業員の評䟡ず報酬

    業瞟賞䞎

  • 犏利厚生

    クリスマスボヌナス, 瀟員ロヌン, 䜏宅ロヌン基金, 有絊䌑暇, 医療絊付金, SSS/GSIS

  • 保険健康ずりェルネス

    健康保険, HMO

  • 特兞報酬

    幎次瀟員旅行, 埓業員割匕

  • 専門胜力開発

    埓業員支揎プログラム, 職業蚓緎

  • 䌑暇

    忌匕䌑暇, 出産・育児䌑暇, 病気䌑暇, ひずり芪䌑暇, バケヌション䌑暇

  • ワヌクラむフバランス

    フレキシブル時間

続きを読む

説明

  • Supervise and mentor the customer care team, providing guidance and support.
  • Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
  • Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Manage team schedules and ensure adequate staffing levels to meet customer demand.
  • Foster a positive and collaborative team environment.
  • Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
  • Handle escalated customer issues and resolve complex problems effectively.
  • Monitor distributors interactions to ensure adherence to quality standards and company policies.
  • Answering product and service questions; suggesting information about other products and services.
  •  Opens customer accounts by recoding account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.

芁件

  • Graduate of any 4- year Business course
  •  Must have at least 5 years’ experience in customer service
  • Proven ability to lead and motivate a team.
  • Above communication, interpersonal, and problem-solving skills.
  • Strong understanding of customer service principles and best practices.
英語カスタマヌサヌビススケゞュヌリング確固ずした劎働倫理問題解決テクニカルスキル組織スキル人物スキル
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LIZA MINA

HR ManagerUnlimited Network of Opportunities International Corporation

3日以内にオンラむン

勀務地

2nd Floor, West Insula. 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Philippines

掲茉日 25 February 2025

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Unlimited Network of Opportunities International Corporation

101-500 埓業人数

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